Paula Bulloch CertAutoFS,
Account Manager
Paula works in the team that manages Black Horse’s relationships with dealerships. She is
responsible for promoting the company’s full product and service offering, including digital
solutions.
Her goal is to ensure dealers achieve the right outcomes for their customers, and part
of this work involves one to one meetings with customers.
Speaking about why she registered to take the SAF Advanced qualification, Paula says:
“I saw it as an opportunity for career progression and to enhance my understanding of the FCA and
the legal aspects of the industry.”
Commenting on how the qualification has helped her, Paula says:
“It has definitely assisted and developed my overall understanding of the motor industry and the
regulations within this industry. I feel it’s really important to have a good knowledge of legislation as this builds the foundations of a compliant and consistent service offered to the customer. The qualification will enable me to achieve career progression and I already feel more confident in my role.”
Looking ahead to the next five years, Paula says:
“I really enjoy relationship management so I will be looking to achieve promotion and try new areas such as Manufacturer Account Management or Groups.”