Privacy policy

Who are we

The Finance & Leasing Association (“we“, “our“, “us” “Specialist Automotive Finance”, “SAF” or “Finance & Leasing Association” or “FLA”) is committed to protecting and respecting your privacy. The Finance & Leasing Association, is a private company limited by guarantee (with company number 02651248) registered at Imperial House, 8 Kean Street, London WC2B 4AS, the website “SAF” works together with the “Financing Your Car” website and both websites are ultimately controlled by the Finance & Leasing Association. SAF is an initiative wholly financed by FLA members to provide specialist automotive finance knowledge to employees of finance providers, retailers and brokers.

The Finance & Leasing Association is dedicated to protecting the confidentiality and privacy of information supplied to us. We comply with all relevant data protection laws including the EU General Data Protection Regulation (GDPR). This Privacy Notice details your rights, what information we collect, how we use and protect it.

Finance & Leasing Association is the Data Controller and our data protection officer for the purpose of applicable data protection law may be contacted at info@fla.org.uk. If you have any questions or would like to discuss further, you can call us on: 020 7836 6511.

You can find more information about us by visiting our website at www.fla.org.uk .

Our Commitment and Obligations to you

We take the collection, usage and security of your personal data seriously.
We can only use your personal data under law if we have a good reason for doing so.  The law provides examples of those reasons and these include:

• To perform or fulfil an agreement we have with you; or
• If we have a legal duty; or
• If it is within our legitimate business interest; or
• If there is a public interest reason for doing so; or
• If you have given your consent.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Types of Personal Data

• Basic personal information including name and address, date of birth and contact details  identification information
• Customer Relationship Data
• Online profile and social media information and activity based on your interaction with us and our websites and applications, including for example, your login information, Internet Protocol (IP) address, smart device information, location coordinates, online and mobile phone network information, searches, site visits and spending patterns
• Communications Data
• Technical Information (IP / Cookies)
• Location Data

What personal data we collect and where from

You may give us information:

• When corresponding with us by phone, e-mail or otherwise. This includes information you provide when: contacting us about the quarterly SAF newsletter we send; reporting a problem with our site; and where you request further services or information. The information you give us may include your name, address, email address, phone number, and personal description;
• We may also collect information from you when you use other sites which we operate or support.  In such cases, please refer to the privacy notice contained on such sites.

Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), cookies and methods used to browse the page.

What do we use your personal information for?

• To ensure that content from our site is presented in the most effective manner for you and for your computer or device or to provide you with content which we feel may interest you, where (if required to do so) you have consented to be contacted for such purposes:
• to allow you to participate in interactive features of our services, when you choose to do so; and
• to notify you about changes to our services.

As a business, it is critical that we perform our agreement with you with the best service possible, and it is in our legitimate interest to be responsive to you and to ensure the proper functioning of our products and organisation.

Here is a description of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

What we use your personal data for	What is the lawful reason	Business of Commercial Reason (Our Legitimate Interest)
Manage websites & improve services	Legitimate Interests	In order to provide and ensure we offer the best service to our members and associate members
Prevention of and detection of crime related to economic crime including fraud and financial crime.	We carry out this use of data as this is within the public interest to carry this processing out	N/A

Cookies

We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies“). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.

You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this will affect your enjoyment of our site and we will no longer be able to offer to you a personalised service. Unless you opt out of cookies in your browser settings, we will assume you consent to the use of cookies.

How we may share your personal data

We take your privacy very seriously and we will only share your information where:

• we need to for the purposes of providing you with products or services you have requested; all visitors to the SAF site will be redirected to the third party responsible for
• we have a public or legal duty to do so e.g. to assist with detecting fraud and tax evasion, economic crime prevention, regulatory reporting, litigation or defending legal rights;

Third Parties

We may occasionally share your data with trusted third parties to help us deliver efficient and quality services.
We may share with third parties, including:

• business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you( for instance, our web hosting company, and Proficiency Solutions who maintain the educational materials, are responsible for the testing and recording of results of the SAF competence test).
• analytics and search engine providers that assist us in the improvement and optimisation of the website;
• if the Finance & Leasing Association is acquired by a third party, (or all of its assets are acquired by a third party)  personal data held by it about its members and customers will be one of the transferred assets.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination inside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Security of your personal data

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to and from the websites of our full member and associate member organisations, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

• Access to information. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with Data Protection Laws by contacting us at info@fla.org.uk .
• Consent. You may withdraw your consent to any processing of your personal data at any time by contacting info@fla.org.uk .
• Rectification. You have the right to rectify any personal data held about you that is inaccurate. Your right of rectification can be exercised by contacting us at info@fla.org.uk .
• Erasure. You may have the right to erasure of personal data held about you by contacting us at info@fla.org.uk .
• Complaints or Objecting. In the event that you wish to object to or make a complaint about how we process your personal data, please contact us in the first instance at info@fla.org.uk  and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the UK’s Information Commissioner’s Office.

Changes to our Privacy Notice

Any changes we may make to the Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check this page frequently to see any updates or changes to this Privacy Notice.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@fla.org.uk .

Date of Privacy Policy

22 May 2018