Within the showroom, all actions with a consumer must be fair and not misleading.
Special attention must be given to the Regulations and the spirit of the law to ensure that good practices are always maintained.
The following must be avoided:
- the 31 specific practices (listed above) which are banned and therefore considered unfair;
- misleading actions (the dealer/sales executive does something misleading which may cause an average customer to enter into a contract);
- misleading omissions (the dealer/sales executive fails to disclose something which is important for a customer to be told about); and
- aggressive sales techniques such as use of coercion, harassment or undue influence (for example, pressure selling in a showroom).
